A sustainability report people actually want to read

Heineken US

You’re Not Gonna Read This

Sustainability reports have become check-boxes meant to give boards and investors peace of mind. Heineken came to us to create a sustainability report that people would actually want to read.

Problem

Heineken USA recognised that sustainability reports have become check-boxes meant to give boards and investors peace of mind. They also knew that consumers, while expecting brands to operate sustainably, would rather do just about anything than read a sustainability report. But they had bigger dreams for theirs; they wanted consumers to see that the brand actually used resources responsibly.

Solution

We took that brief and spun a concept that poked fun at how painful the idea of reading a sustainability report is to us ethically-obsessed yet attention-less millennial beer drinkers. Rather than try to convince consumers to read the report as it is, we challenged their hesitation to a game of “would you rather’s”. We optimised it for mobile and made the user interface feel like a text message exchange.

Impact

The campaign garnered more than 13x the views their 2015 sustainability report did, over 900,000 impressions on social, and a write-up on the front page of Sustainable Brands. It was their second best performing CSR campaign in cost per true engagement.

13x the views than 2015 report